What is "door to door" service?
We offer a service where we pick up the vehicle from your home or business and drop it off at another home or business. Some companies offer depot to depot which can be cheaper but this means that you need to organise your own travel to and from the depot. If you do not yet have a firm destination point, discuss this with us and perhaps we can offer you an alternative.

Can I put personal belongings in the car?
Yes. Some car carriers don't allow personal belongings in the vehicle. We do, although there are some conditions:

• The belongings in the car must not reach higher than the windows.
• There are some weight restrictions i.e. you can't transport the engine of another car in the boot!
• Whilst your car is covered by transit insurance, NO personal belongings inside the car are covered.

Is my car insured?
In most cases your car is insured during transit. There are some exceptions to this and we can discuss with you. The conditions are also listed on the survey form that you receive when we pick your car up.

Is the truck covered, or open?
All our trucks are open. We do not recommend that you place car covers on your vehicle as they can damage the paint when travelling in an open truck. Our trucks have stone guards and we take other precautions to prevent damage to your vehicle during transit.

What payment options do you offer?
We offer Cash on Delivery, Cash on Pickup, Online Transfer and Bank Deposit. We also have credit card facilities, but we do not accept AMEX or Diners Club. There is also a 5% surcharge on credit card payments.

Do you move cars that don't run?
We do move "non runners". In most cases they need to be a rolling shell, meaning they must at least have a steering wheel and wheels. If they do not have these then a forklift must be available at both ends to load and unload the vehicle.

Can I pick the day it will be picked up or dropped off?
We build our runs according to the jobs we have for that week. Before the truck departs for that trip, we can give you the expected day of pickup and drop off but until the truck actually leaves for that run these days are always estimates only. We will try to fit in with you wherever possible, and will also make suggestions of alternative arrangements that you can make if you are not present. We ask that our customers remember that we have up to four other vehicles to deliver on a trip.

What happens if I cancel my booking?
If you cancel a booking with enough notice and we are able to fill the spot with another vehicle then there will be no cost to you. If you give us late notice and we are unable to finish the spot but we were already in your city for another pickup or drop off then we will ask you to pay $100 cancellation fee. If, however, we have specifically travelled to your city (e.g. to Cairns from Townsville) and there were no other vehicles to be picked up or dropped off, then we will ask you to pay a penalty to cover the cost of fuel to the driver who made that trip.

What if you can't move my car the week I need it moved?
The more notice you give us, the more likely we are to build our runs to suit your needs. If, however, you need your car urgently or your car is the only one going to one direction and we do not have enough vehicles for that destination in the week you requested then we can offer you a "farming out" service. Thsi involves us keeping your booking, but making every effort to 'farm out' the job to another company. In most cases, this works out fine however we have little to no control over what happens with other companies and therefore I would always recommend to a customer that they wait the extra couple of days until we can take the car ourselves.

How much notice do you require?
The more notice you give us, the more likely you are to have your car moved the way you want. Quite often our runs for the following week are filled by Friday. Some customers have been known to book four or more weeks in advance and we love that! Of course we understand that is not always possible, but certainly the more notice the better.

Do you only move cars?
NO. We move cars, 4WDs, caravans, boats, motorbikes, horse floats, trailers. If you have a vehicle of some description that you need moved then call us because we can probably move it.